Promote to Prod option is missing during a hotfix deployment in AEM Cloud Manager
This article explains how to troubleshoot the missing Promote to Prod option in Adobe Cloud Manager after a hotfix deployment to the Stage environment. To fix this, complete the Stage deployment and its validation steps, refresh Cloud Manager, and check for pending approvals or failed quality gates before promoting the deployment to Production.
Description description
Environment
- Adobe Experience Manager as a Cloud Service
- Adobe Cloud Manager production pipeline
- Stage and Production environments
- Hotfix deployment
Symptoms
- After a hotfix is deployed to the Stage environment through Cloud Manager, the Promote to Prod option does not appear.
- The deployment process is blocked, preventing promotion to the Production environment.
- The Promote to Prod option is not visible in the Cloud Manager UI after the Stage deployment.
- No explicit error messages are shown.
Cause
The Promote to Prod option becomes available only after the Stage deployment and all associated validation steps are complete. Pending validations, pending approvals, failed quality gates, or a Cloud Manager UI that has not refreshed can delay the appearance of the option.
Resolution resolution
Follow these steps to make the hotfix deployment available for promotion to Production:
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Complete the hotfix deployment to the Stage environment in Adobe Cloud Manager.
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Wait for the Stage deployment and all associated validation steps to finish.
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After the Stage deployment completes successfully, check the Cloud Manager UI for the Promote to Prod option.
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If the Promote to Prodoption does not appear:
- Refresh the Cloud Manager UI.
- Confirm that all Stage validation steps have completed successfully.
- Ensure that no approvals are pending.
- Ensure that no quality gates have failed.
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After the Promote to Prod option appears, select it to continue the deployment to the Production environment.
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Monitor the Production deployment for further issues.