AEM as a Cloud Service: Developer Console login loop issue
This article explains how to resolve an issue where users are repeatedly prompted to log in when trying to access the Developer Console in Adobe Experience Manager as a Cloud Service.
Description description
Environment
Adobe Experience Manager as a Cloud Service (AEMaaCS) (all versions)
Symptoms
When attempting to access the Developer Console from the AEM Cloud Service environments page, users get an endless login loop. The login screen reappears after each attempt, preventing access to the Developer Console. This issue occurs without any specific error message and affect multiple users at the same time.
Resolution resolution
Follow the steps below to resolve the issue:
- Try accessing the Developer Console using an incognito or private browsing window to rule out conflicts with authentication tokens or cookies.
- If the issue is resolved in incognito mode, clear your browser’s cookies and cache, then try again in a normal window.
- If the login loop persists for multiple users or appears to be a widespread issue, check the Adobe Status Page for any active incidents affecting AEM as a Cloud Service.
- Once any reported service disruption is resolved, retry accessing the Developer Console.
- If the issue continues after following these steps and no service disruption is reported, contact Adobe Support for further assistance.
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