Dispatcher pipeline fails with no logs available in AEMaCS
In Adobe Experience Manager (AEM) as a Cloud Service, a dispatcher pipeline can fail in Cloud Manager without providing logs for troubleshooting. This issue interrupts deployment workflows and makes it difficult to identify the cause of the failure. To fix this issue, rerun the pipeline, review available logging data, and contact Adobe Support if the problem continues.
Description description
Environment
- Adobe Experience Manager (AEM) as a Cloud Service (all versions)
Issue/Symptoms
- The dispatcher pipeline in Cloud Manager fails during execution.
- No logs are available for review in the Cloud Manager interface.
- The failure occurs at the update service stage.
- The issue is intermittent and does not occur on subsequent runs.
Resolution resolution
Follow the steps below to resolve the issue.
- Re-trigger the affected pipeline in Cloud Manager by starting a new execution.
- Monitor the pipeline execution and check whether it completes successfully.
- If your organization has access to a log aggregation tool, review logs for errors related to the pipeline during the failure period. If you don’t have access, continue to the next step.
- If the issue persists and logs remain unavailable, contact Adobe Support and provide the pipeline execution details, including the stage where the failure occurs.
- After rerunning the pipeline, verify that it completes successfully and that the issue doesn’t recur.
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