Dynamic Media Company Profile option missing in Cloud Manager for Adobe Experience Manager as a Cloud Service
This article explains why the option to create a Dynamic Media Company Profile is missing in Cloud Manager when setting up a test or demo environment, and outlines steps to resolve the issue.
Description description
When setting up Adobe Experience Manager as a Cloud Service for demonstration or testing purposes, the option to create a Dynamic Media Company Profile doesn’t appear in the Cloud Manager interface. This prevents enabling Dynamic Media and related features for test or demo environments.
Environment
Adobe Experience Manager as a Cloud Service (AEMaaCS) (all versions)
Symptoms
- The option to create a Dynamic Media Company Profile isn’t visible in Cloud Manager.
- You’re unable to proceed with enabling Dynamic Media and Open API for demonstration or testing.
Cause
The option to create a Dynamic Media Company Profile in Cloud Manager is only available to organizations with an active Dynamic Media License or Assets Ultimate License. If the required entitlements aren’t present or recognized, the option won’t appear.
Resolution resolution
Follow the steps below to resolve the issue:
-
Confirm your organization’s license entitlements:
- Verify that you have an active Dynamic Media License or Assets Ultimate License associated with your organization.
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If you have the required license, and the option is still missing:
- Request validation of your entitlements and that the Dynamic Media Company Profile option be enabled for your environment.
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Review the latest official Adobe documentation for enabling Dynamic Media in Cloud Manager to ensure you are following the correct procedures.
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After your entitlements have been confirmed and the option is enabled, log in to Cloud Manager, and verify that the Dynamic Media Company Profile option is now available.