Restart the Publisher instance in Adobe Experience Manager QA environments
Restarting a Publisher instance in a QA environment temporarily makes it unavailable and interrupts validation or testing. Use the restart procedure for your deployment model and perform the restart during a planned maintenance window or when QA activities can accommodate the downtime. To fix this, pause affected QA activities, restart the Publisher through the approved management interface, and verify that the environment is available before testing resumes.
Description description
Environment
Adobe Experience Manager (AEM) QA Publisher environments
Issue/Symptoms
- QA validation or testing activities are blocked until the Publisher restarts.
- The Publisher requires a restart to apply a change or recover from an issue.
- The Publisher is temporarily unavailable during the restart.
Cause
The QA Publisher requires a controlled restart to apply a change or recover from an issue that blocks validation and testing.
Resolution resolution
To restart the QA Publisher safely, follow these steps:
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Pause affected QA activities or confirm that they can accommodate Publisher downtime.
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Identify the deployment model for the QA environment: AEM as a Cloud Service, AMS, or on-premises.
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Open the approved management interface for that deployment model and locate the QA Publisher.
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Initiate the controlled Publisher restart by following the documented procedure for the deployment model.
- For on-premises deployments, use the approved operating-system service procedure.
- For cloud or managed deployments, use the supported management process or contact the environment administrator.
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Monitor the restart until the Publisher returns to an available state.
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Verify that the Publisher is accessible and that QA validation and testing can resume.