Log access limitations in Adobe Experience Manager Managed Services
This article outlines the limitations on accessing publisher access and error logs in Adobe Experience Manager (AEM) Managed Services and provides guidance on how to request log data for troubleshooting recurring site issues.
Description description
Environment
- Adobe Experience Manager (AEM) Managed Services
- Publisher instances
- Access logs
- Error logs
Issue/Symptoms
- Need access to publisher access logs or error logs to investigate recurring site degradation or other issues.
- Requests for large volumes of raw log data may not be fulfilled.
- Log requests covering broad timeframes or extensive datasets may be restricted due to operational and security policies.
- Additional details may be required before log data can be provided for troubleshooting.
Resolution resolution
To request log data in AEM Managed Services, follow these steps:
Specify the following details:
- The environment and instance type (for example, Production, Publisher instance).
- The log types needed (such as access or error logs).
- The precise date and time ranges, including the applicable time zone.
- Any specific services, endpoints, or filters required for your investigation.
Note: To increase the likelihood of approval, limit your request to the smallest necessary timeframe and focus on specific error messages or endpoints.
- If the request cannot be fulfilled because of volume or policy restrictions, consider further narrowing the scope or providing additional context about the issue, such as symptoms, affected components, and business impact.
- Submit your log access request through the standard support channels for AEM Managed Services.
- After receiving the logs, verify that the data covers the requested timeframe and scope.
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