Retrieving Dispatcher and custom log files in AEM Managed Services
This article explains how to request Dispatcher and custom log files in Adobe Experience Manager (AEM) Managed Services and provides important information about log retention limitations.
Description description
Environment
- Adobe Experience Manager (AEM) Managed Services
- Dispatcher
- Custom log files configured in AEM Managed Services environments
Issue/Symptoms
- You need access to Dispatcher logs or custom log files for troubleshooting or auditing purposes.
- You require log files for a specific date and time range.
- Requested log files may be unavailable if the request falls outside the log retention period.
- Log files are rotated and deleted after the retention period expires.
Resolution resolution
To obtain Dispatcher or custom log files, follow these steps:
- Identify the log files you need (for example, Dispatcher logs or a custom log file at your configured location).
- Determine the exact date and time range for which you require the logs.
- Contact Adobe Support and provide the log file names and the specific date and time range required.
- Be aware that log files in AEM Managed Services are typically retained for seven days. Requests for logs outside this retention window cannot be fulfilled, as the logs are rotated and deleted after the retention period.
- For ongoing access to historical logs, consider implementing a process to regularly download and archive logs before the retention period expires.
After receiving the logs, verify that they cover the requested date and time range.
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