Experience Audit in Adobe Cloud Manager pipeline missing Mobile View results
This article describes steps to take when the Experience Audit step in an Adobe Cloud Manager pipeline doesn’t return Mobile View results, even though Desktop View results are available and no error is shown.
Description description
Environment
Adobe Experience Manager Cloud Manager (all versions)
Symptoms
The Experience Audit step in an Adobe Cloud Manager pipeline doesn’t display results for Mobile View, while the Desktop View audit completes and shows Lighthouse scores. No specific error message or log details are provided for the missing mobile audit results.
The pipeline execution completes successfully, and deployment isn’t blocked.
This issue may occur only once and may not recur in later pipeline runs.
Resolution resolution
Follow the steps below to resolve the issue:
- Review the pipeline execution details in Adobe Cloud Manager to confirm that the Experience Audit for Mobile View didn’t return results and that no error message is present.
- Run the pipeline again or review subsequent pipeline executions to see if the issue recurs.
- If the issue doesn’t recur and subsequent audits complete successfully, treat the event as an intermittent issue with collecting or displaying the mobile audit results.
- If the issue recurs in future executions, collect the pipeline execution details and contact Adobe Support for further investigation, providing the affected execution information and any available logs.
To verify resolution, confirm that both Desktop and Mobile View results are displayed in the Experience Audit step for subsequent pipeline executions.