Resolve Content Hub upload errors in Adobe Experience Manager due to hydrated-assets folder permissions
This article describes how to address upload errors in Adobe Experience Manager Content Hub that occur when users lack the necessary permissions to the hydrated-assets folder. The steps to resolve this issue depend on your AEM deployment model.
Description description
When attempting to upload files or folders via Content Hub in Adobe Experience Manager, users see the error: We can’t upload your files or folders. Please try again or refresh your screen. This typically indicates insufficient permissions to the hydrated-assets folder, which is required for storing uploaded assets. The error is consistent for affected users, and no additional error codes are shown.
Environment
Adobe Experience Manager Content Hub (all deployment models)
Symptoms
Upload attempts via Content Hub fail with the message: We can’t upload your files or folders. Please try again or refresh your screen.
Cause
Users or user groups attempting to upload don’t have sufficient permissions to access or to write to the hydrated-assets folder.
Resolution resolution
Follow the steps below to resolve the issue:
Determine your AEM deployment model (AEM as a Cloud Service or on-premise/AEMaaCS).
For AEM as a Cloud Service:
- Manage permissions to folders such as hydrated-assets via the Cloud Manager pipeline and code deployments. Direct repository edits aren’t supported.
- Update your permissions configuration (For example: using repository initialization scripts or code) to grant the required users or groups read, write, and modify access to the hydrated-assets folder.
- Deploy the updated configuration through the Cloud Manager pipeline.
- After deployment, instruct users to refresh their browser and retry the upload via Content Hub.
For AEM on-premise/AEMaaCS (non-Cloud Service):
- Log in to the AEM instance with administrative privileges.
- Navigate to the hydrated-assets folder in the repository (typically under
/content/damor the relevant path). - Review and update permissions for the affected users or groups, ensuring they have read, write, and modify access to the hydrated-assets folder.
- Save the permission changes.
- Instruct users to refresh their browser and retry the upload via Content Hub.
Verification:
Confirm that affected users can upload files or folders via Content Hub without encountering the error.