Prevent duplicate Dynamic Media links for identical assets in AEM as a Cloud Service
If multiple DAM assets in different folders show the same Dynamic Media link, the assets are likely sharing a Dynamic Media company or a conflicting folder name. Assign each AEM environment its own dedicated Dynamic Media company to prevent and resolve the issue.
Description description
Environment
- Adobe Experience Manager as a Cloud Service (AEMaaCS) (all versions)
- Dynamic Media integration
Symptoms
- Multiple DAM assets in different folders display the same Dynamic Media URL in the Smart Crop rendition view.
- Smart crop changes or deletions in one asset affect all others with the same Dynamic Media link.
- No explicit error messages are logged, but unexpected asset linking and smart crop behavior are observed.
Cause
Dynamic Media uses a globally unique asset identifier that may be shared if identical assets are uploaded to different folders under certain configurations. This can happen if the top-level DAM folder name matches the Dynamic Media company name, or if multiple AEM environments share a single Dynamic Media company, leading to asset handle conflicts.
Resolution resolution
Follow these steps to resolve this issue:
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Review your Dynamic Media company mapping and ensure that each AEM environment is mapped to a dedicated Dynamic Media company.
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Verify the mapping in Cloud Manager or consult your AEM administrator for integration details.
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Confirm that the top-level DAM folder name does not match the name of your Dynamic Media company. If they match, consider renaming the folder or using a different structure to reduce the chance of duplicate Dynamic Media links.
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Avoid uploading identical assets to multiple folders in rapid succession, especially if your configuration matches the scenarios above.
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If duplicate Dynamic Media links are already present:
- Search AEM Assets for the filename and identify any duplicate filenames across folders.
- Search Dynamic Media for the base filename and check for duplicate or stale variants.
- Remove or archive duplicate assets in Dynamic Media if they are not needed.
- Reprocess or republish the corrected asset from AEM.
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After making these changes, upload the assets again and verify that each asset in a different folder receives a unique Dynamic Media link and independent smart crop configuration.
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Monitor the AEM as a Cloud Service release notes for updates addressing this issue.
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After the relevant release, retest your upload scenario to confirm the issue is resolved.
For the latest release information, see: Current Release Notes for Adobe Experience Manager as a Cloud Service