DocumentationExperience Cloud KCS

Enable Adobe Express after migrating from AEM Assets Enterprise to Prime

Last update: August 18, 2026

This article describes why Adobe Express is not available after migrating from AEM Assets Enterprise to AEM Assets Prime and provides steps to enable Prime features through manual migration.

Description description

Environment

Adobe Experience Manager (AEM) Assets Cloud Service (Enterprise and Prime editions)

Symptoms

  • After migrating from AEM Assets Enterprise to AEM Assets Prime, Adobe Express functionality is not available.
  • The Assets Prime license appears in the organization but cannot be applied to the existing Enterprise program.
  • Adobe Express does not appear in the Solutions & Add-ons section and cannot be enabled.
  • No error codes are displayed in the UI.

Cause

Direct migration from AEM Assets Enterprise to Prime is not supported. Prime is considered a downgrade, and in-place switching or license reassignment is not available. As a result, Prime features such as Adobe Express cannot be enabled in the existing program. Manual migration is required to access Prime features.

Resolution resolution

Follow the steps below to resolve the issue:

  1. Confirm that direct migration from AEM Assets Enterprise to AEM Assets Prime is not supported. In-place switching is not available, and licenses cannot be reassigned to an existing program.

  2. To enable Adobe Express and other Prime features, create a new AEM Assets Prime program in Cloud Manager.

    • Log in to Cloud Manager.
    • Create a new program and select Assets Prime as the solution.

  3. Manually migrate assets and configurations from the Enterprise program to the new Prime program:

    • Download assets from the Enterprise environment.
    • Upload assets to the new Prime environment.
    • Reconfigure any custom settings, permissions, or integrations as needed.

  4. Onboard users and assign appropriate roles in the new Prime program.

  5. Verify that Adobe Express and other Prime features are available in the new program.

  6. If you wish to upgrade to Assets Ultimate (the only supported upgrade path from Enterprise), contact your Adobe account manager for provisioning assistance.

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