Troubleshooting New Relic on Adobe Commerce on cloud infrastructure

Issue

Cause

Resources

Can’t see projects in New Relic.

You log in to New Relic but can’t see projects you should be entitled to view or access.

In those cases, an admin user needs to add you to the project.

Accessing New Relic services in the Adobe Commerce support knowledge base.

Missing data after installation.

Use the New Relic Diagnostics utility to try to identify the cause. If this does not help, look at agent-specific solutions. Links to articles containing these solutions are in the Resources column.

Missing data can have different causes. You may need to:

• Verify that the agent is installed.
• Verify your app name and license key.
• Restart your web server.
• Make sure your system meets compatibility requirements.
• Verify your INI settings.

• New Relic Documentation > APM Agents > Not Seeing Data

• New Relic Documentation > New Relic Browser > Not Seeing Data

• New Relic Documentation > New Relic Infrastructure > Not Seeing Data

• New Relic Documentation > New Relic Mobile > Not Seeing Data

Transactions timestamp discrepancy.

You may struggle to find long transactions, more than five minutes, using the New Relic UI. You may also find transactions displayed outside of the expected time frame.

The New Relic UI displays the time when the transaction ended, not the time when the transaction began.

To calculate the beginning of the transaction using the New Relic UI, check the transaction duration. Subtract the duration from the timestamp, which represents the end of the transaction, provided by the New Relic UI.

NerdGraph GraphQL curl queries using special characters such as `

and%` do not work.

The New Relic copy to curl feature within NerdGraph does not currently provide a way to handle special characters such as `

Missing charts might be caused by New Relic domains not being added to the allow list or by a browser extension.

The number of instances can increase depending on backend processes and throughput. Differences between server values can be caused by processes running on one server but not on another server.