Add admin or user email addresses in Adobe Experience Manager Dynamic Media Classic
This article explains how to add admin or user email addresses to an existing Dynamic Media Classic company when the option isn’t available in Cloud Manager or the Admin Console.
Description description
Environment
Adobe Experience Manager Dynamic Media Classic (all versions)
Symptoms
The option to add admin or user email addresses to an existing Dynamic Media Classic company isn’t available in Cloud Manager or the Admin Console. The user interface doesn’t provide options to manage the admin email list for companies created previously. No error messages are shown; the functionality is simply missing from the expected interfaces.
Cause
User and administrator management for existing Dynamic Media Classic companies is only supported within the Dynamic Media Classic application itself, not through Cloud Manager or the Admin Console.
Resolution resolution
Follow the steps below to resolve the issue:
- Sign in to Dynamic Media Classic using an account with Company Administrator privileges.
- Navigate to Setup
>Application Setup>Administration Setup>User Administration. - In the User Administration section, add the required admin or user email addresses.
- The newly added users will receive a welcome email with temporary sign-in details.
- If you don’t know who holds Company Administrator access, or if no one can sign in, contact Adobe Support for assistance with admin-access recovery.
- After adding users, verify that they have received the welcome email and can sign in.