Customer Journey Analytics solution for API error 403027
When Customer Journey Analytics API requests return error 403027 with the message User region is missing the Adobe Developer Console project usually does not include the Adobe Experience Platform API or the integration lacks the required product profile access. Adding the required API and confirming access in Adobe Admin Console usually resolves the issue.
Description description
Environment
Adobe Customer Journey Analytics
Issue/Symptoms
Customer Journey Analytics API requests fail when sent through an Adobe Developer Console project configured for a Customer Journey Analytics integration. The request does not complete successfully, even though the integration credentials may otherwise appear to be configured.
Resolution resolution
If a Customer Journey Analytics API request returns error 403027 with the message User region is missing, the Adobe Developer Console project used by the integration is usually missing the Adobe Experience Platform API, or the integration does not have access to the required Customer Journey Analytics product profile in Adobe Admin Console.
{
"error_code": "403027",
"message": "User region is missing"
}
To resolve the issue:
- Sign in to Adobe Developer Console and open the project used for the Customer Journey Analytics API integration.
- Review the APIs configured for the project and confirm that it includes both the Customer Journey Analytics API and the Adobe Experience Platform API.
- If the Adobe Experience Platform API is not listed, add it to the same project and save the project changes.
- In Adobe Admin Console, verify that the service account or technical account associated with the integration is assigned to the required Customer Journey Analytics product profile.
- Save the Admin Console changes.
- Retry the Customer Journey Analytics API request. If necessary, generate a new access token after updating the project or product profile configuration.
- Verify that the request completes successfully and no longer returns error
403027.
If the error continues after you confirm both API assignments and the required product profile access, submit a ticket to Adobe Support.