Repository Browser is unavailable for a production publish environment

This article explains why the Repository Browser is inaccessible for a production publish environment in Adobe Experience Manager as a Cloud Service when the required product profile is not assigned correctly. To fix this, verify the required product profile assignment, refresh your session, and retry access in the Developer Console.

Description description

Environment

  • Adobe Experience Manager as a Cloud Service
  • Production publish environment

Issue/Symptoms

  • The Repository Browser in the Developer Console is not accessible for a production publish environment.
  • The browser page fails to load without displaying a specific error message.
  • Other environments, such as author or non-production publish environments, are typically not affected.

Cause

Access to the Repository Browser for publish environments requires the correct product profile assignment in Adobe Admin Console.

Resolution resolution

Follow these steps to resolve the issue:

  1. Sign in to Adobe Admin Console.
  2. Go to Products > Adobe Experience Manager > Product Profiles.
  3. Locate the product profile for the relevant production publish environment.
  4. Confirm that your user account is listed as a member of the AEM Administrator product profile for that environment.
  5. If your account is not listed, add it to the profile and save the changes.
  6. Sign out and sign back in to the Developer Console.
  7. Retry access to the Repository Browser for the production publish environment.
  8. If the issue persists after you confirm permissions, refer to the official documentation for additional troubleshooting: Debugging AEM with Repository Browser.
recommendation-more-help
experience-cloud-kcs-help-kbarticles