Cloud Manager: Deployment pipeline fails at “Deploy to Stage” step when awaiting manual approval
This article explains how to resolve Cloud Manager deployment pipeline failures caused by pending manual approval at the Deploy to Stage step.
Description description
Environment
Adobe Experience Manager Cloud Manager (all versions)
Issue/Symptoms
A Cloud Manager deployment pipeline fails at the Deploy to Stage step. The pipeline status remains in a waiting state, and deployment doesn’t proceed to production. The pipeline console shows the pipeline as failed or canceled if not resumed in time.
- The deployment pipeline is initiated from the Cloud Manager UI.
- The pipeline execution halts at the Deploy to Stage step, awaiting manual approval from authorized users.
- If approval isn’t provided, the pipeline may be canceled or remain in a waiting state.
No specific error codes are displayed, but the pipeline status indicates a failure or cancellation after a timeout period.
Example pipeline URL:
Cloud Manager Pipeline Console
Resolution resolution
Follow these steps to resolve the issue:
- Log in to the Cloud Manager UI.
- Navigate to the affected program, and open the pipeline console.
- Locate the deployment pipeline that is stuck at the Deploy to Stage step.
- Check for any pending manual approval prompts. If present, an authorized user must review and approve the deployment to proceed.
- If the pipeline was canceled, reschedule the deployment and ensure that the appropriate users are available to provide manual approval when prompted.
- Before merging any branches (such as a Java 21 branch) into the release branch, verify that the
.cloudmanager/java-versionfile in the release branch specifies the correct Java version (For example:21). - If a rollback is required, coordinate with your Customer Success Engineer (CSE) for approval and scheduling.
Cause
The pipeline was waiting for manual approval at the Deploy to Stage step. If approval isn’t provided, the pipeline won’t proceed and may be canceled after a timeout period.