AEM Managed Services: Dev LTS Publish Instance Inaccessible with DatastoreException
This article provides steps to resolve an inaccessible Dev LTS Publish instance in Adobe Experience Manager Managed Services, including troubleshooting DatastoreException errors.
Description description
Environment
Adobe Experience Manager (AEM) Managed Services, Dev LTS Publish instance (all versions)
Issue/Symptoms
The Dev LTS Publish instance isn’t accessible, even after multiple restarts. The instance takes longer than expected to respond and start up. Log files show occurrences of DatastoreException.
Symptoms include:
- Inability to access the Publish instance via the usual URL
- Slow startup and response times
- Errors in logs referencing
DatastoreException
Example log excerpt:
DatastoreException: [ details from attached logs]
Resolution resolution
Follow the steps below to resolve the issue:
-
Verify Instance Accessibility
- Attempt to access the Publish instance via its login URL (For example:
/libs/granite/core/content/login.html). - Confirm SSH access to the host.
- Attempt to access the Publish instance via its login URL (For example:
-
Review Log Files
- Examine
error.logand other relevant logs for occurrences ofDatastoreException. - Identify any patterns or additional errors that indicate underlying issues with the datastore.
- Examine
-
Check Datastore Health
- Ensure the datastore is reachable and not corrupted.
- Validate permissions and connectivity to the datastore location (For example: file system, database, or cloud storage).
-
Restart the Instance
- Perform a controlled restart of the Publish instance.
- Monitor logs during startup for any new errors or warnings.
-
Escalate to AMS Team if Issue Persists
- If the instance remains inaccessible or performance issues continue, escalate to the Adobe Managed Services team for further investigation.
Cause
The issue is likely related to a DatastoreException, which may be impacting instance performance and accessibility. This can be caused by datastore corruption, connectivity issues, or misconfiguration.