DocumentationExperience Cloud KCS

Prices not updated after catalog price rule activation

Last update: June 27, 2026

Prices do not update after activating a catalog price rule using the Scheduled Update feature due to a race condition between cron groups. Configure both cron groups to run sequentially to resolve the issue.

Description description

Environment

Adobe Commerce

Issue/Symptoms

  • Prices are not updated after activating a catalog price rule using the Scheduled Update feature.
  • commerce-data-export.log shows synced: 0 for prices feed after scheduled updates are applied.

Resolution resolution

Configure both cron groups to run sequentially to eliminate the race condition:

  1. Go to Stores > Configuration > Advanced > System > Cron (Scheduled Tasks).

  2. Set Use Separate Process to  No for both:

    1. Cron configuration options for group: index
    2. Cron configuration options for group: staging.

  3. Save the configuration and flush the configuration cache.

Note: With both groups running in-process and sequentially, a slow full reindex blocks staging from running until it finishes. On large catalogs, this delays staging updates.

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