DocumentationExperience Cloud KCS

Scene7 API asset export fails due to incorrect regional IPS API endpoint

Last update: August 18, 2026

Scene7 API asset export failures occur when APIrequests target the wrong regionalIPS endpoint or use an unsupported APIoperation. This mismatch causes authentication errors or server faults even when credentials are valid. The issue also occurs when SOAPendpoints are used incorrectly for file download operations. Correcting the regional endpoint and using the appropriate APImethod resolves the problem. Ensure the correct endpoint and APIusage to restore successful asset export.

Description description

Environment

  • AEM Dynamic Media
  • Adobe Experience Manager as a Cloud Service
  • Adobe Developer App Builder

Issue/Symptoms

  • Authentication errors such as 10001 Invalid username/password
  • AxisFault error indicating operation not found with WSA Action = GetFile
  • HTTP 500 Internal Server Error related to SOAPnamespace mismatch

Root cause

Scene7 IPS API uses region-specific endpoints. Authentication and API calls fail when requests are sent to an endpoint that does not match the account’s region or when SOAPoperations are used instead of the HTTP GetFile endpoint for file downloads.

How to confirm

  • Verify login works in the Dynamic Media Classic application using the same credentials.
  • Confirm the IPS APIendpoint is reachable by sending a request to the service URL and receiving an HTTPresponse.
  • Run a getCompanyInfo API request and verify that a valid company handle is returned.

Resolution resolution

Follow these steps to resolve

  1. Identify the correct Scene7 region associated with the account.

  2. Use the region-specific  IPS`` API host:

    • North America: s7sps1apissl.scene7.com
    • EMEA: s7sps3apissl.scene7.com
    • APAC / Japan: s7sps5apissl.scene7.com

  3. Update API requests to use the correct regional endpoint.

  4. Validate authentication using a getCompanyInforequest.

  5. Confirm a valid company handle is returned.

  6. Use the HTTP /scene7/GetFile endpoint to download original assets instead of SOAP based requests.

  7. For bulk export operations, ensure the submitJob request uses the correct WSDLversion and properly structured parameters.

  8. Retrieve asset paths using the appropriate API``method.

  9. Confirm that returned paths match the asset locations before initiating downloads.

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