Translation job processing failures due to connector configuration issues
Translation jobs can fail at different stages including creation, submission, or content return, showing errors in logs or translation provider dashboards. To resolve this issue, align connector configuration and upgrade components.
Description description
Environment
- Adobe Experience Manager as a Cloud Service (AEMaaCS)
- Content management platform with translation framework enabled
- Translation connectors such as Smartling, Phrase, or Lingotek
Issue/Symptoms
- Translation job fails with error indicating missing translation service factory
- Translation job shows No Content found after submission
- Error indicating jobs from different projects are included in a request
- Translation dialog or modal fails to open
- Translation job fails to start or remains in failed state
- Errors such as null pointer exceptions appear in logs
- Failures occur only in specific environments such as production
Root cause
Failures occur when the translation connector name does not match the expected service factory, when connector versions are outdated or incompatible with the active platform version, when batching logic is defective, or when configuration differs across environments.
How to confirm
- Review application logs at the time of translation job submission
- Identify known error patterns such as missing connector factory or batching-related errors
- Validate translation connector configuration in system settings
- Compare configuration and behavior across environments to detect inconsistencies
Resolution resolution
To fix the issue:
- Review application logs at the time of translation job submission to identify the specific failure category and error signature.
- Verify that the translation connector name matches the expected translation service factory configuration.
- Update connector configuration to use the correct provider name if a mismatch is identified.
- Validate connector configuration settings, including endpoint, credentials, and project configuration.
- Upgrade the translation connector plugin to the latest version if errors indicate incompatibility or known defects.
- Check platform and connector version compatibility, especially after upgrades, and update the connector where required.
- Compare configuration settings across environments and align any differences between staging and production.
- Re-run the translation job and verify it progresses successfully and that translated content is returned.
Related reading
recommendation-more-help
experience-cloud-kcs-help-kbarticles