Catalog domain access denied error when accessing image URLs

Last update: July 1, 2026

This article explains why Dynamic Media image URLs return the Catalog is not allowed for domain error in Adobe Experience Manager when the requested catalog is not configured for the specified custom domain. To fix this, verify the custom domain configuration, map the affected catalog to the custom domain, and update Publish Server URL in the Dynamic Media settings.

Description description

Environment

Adobe Experience Manager Dynamic Media

Issue/Symptoms

When you access Dynamic Media image URLs, the following error is displayed:

Error: Catalog '<catalog_name>' is not allowed for domain '<custom_domain>'

The issue occurs after you set up a new Dynamic Media account and attempt to use a custom domain for asset delivery.
The error is reproducible when you access a URL in the following format:
- https://<custom_domain>/is/image/<catalog_name>/<asset_id>
Other Dynamic Media catalogs in the same account are also affected if they are not configured for the custom domain.

Resolution resolution

To address the issue, follow these steps:

Verify that the Dynamic Media configuration includes the custom domain as an allowed domain for the relevant catalogs.
In the Dynamic Media administration console, ensure that the affected catalog is mapped to the custom domain.
If the mapping is missing, add the custom domain to the list of allowed domains for the catalog.
After you update the configuration, update Publish Server URL in the Dynamic Media settings to use the custom domain.
Test access to the Dynamic Media URLs to confirm that the error is resolved.
If the changes do not take effect immediately, allow time for configuration propagation or clear the relevant caches.

Cause

The error occurs when the requested catalog is not configured to allow access from the specified custom domain in Dynamic Media settings.

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