AEM: Production Publish instance downtime during Adobe server outage
This article explains the root cause and impact of Production Publish instance downtime during a recent Adobe server outage, and provides guidance on where to find official incident updates.
Description description
Environment
Adobe Experience Manager (AEM) (all versions)
Issue/Symptoms
- You may have experienced temporary service disruption affecting published content.
- Published content may have been temporarily inaccessible during the impacted timeframe.
No specific error messages or stack traces were provided in the case details.
Resolution resolution
In case of service disruptions, do the following:
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Review the official incident report for the outage:
- Visit the Adobe Status Page for AEM as a Cloud Servicefor the customer-facing root cause analysis (RCA) and ongoing updates.
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Assess the impact on your environment:
- Check your monitoring tools and logs for the duration and extent of the downtime.
- Confirm restoration of service and validate system health post-outage.
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Subscribe to Adobe status notifications:
- On the Adobe Status Page, subscribe to updates for proactive notifications about future incidents.
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Contact Adobe Support if issues continue:
- If the problem persists after the incident is resolved, open a support case with relevant timestamps, observed impact, and validation results.
Cause
The downtime was caused by a service interruption on Adobe’s infrastructure, as detailed in the official RCA linked above.
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