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Locate dedicated egress IP in AEM as a Cloud Service

Last update: Mon May 25 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

Dedicated egress IP remains enabled in AEM as a Cloud Service, but the interface doesn’t display the assigned IP address. To resolve the issue, run the hostname lookup command to retrieve the assigned egress IP.

Description description

Environment

  • Product: Adobe Experience Manager as a Cloud Service (AEMaaCS) – Sites
  • Instance: Development

Issue/Symptoms

  • The dedicated egress IP address remains enabled, but its value doesn’t appear in the user interface.
  • The IP address must be identified so that it can be shared with internal teams for allowlisting purposes.

Resolution resolution

Follow the steps below to find the assigned IP address:

  1. Open a terminal application on the local machine.

  2. Run a command to resolve the external hostname associated with the environment.

  3. Execute either of the following commands:

    • dig +short p{PROGRAM_ID}.external.adobeaemcloud.com Or
    • nslookup p{PROGRAM_ID}.external.adobeaemcloud.com

  4. Capture the returned IPv4 address from the command output.

  5. Share this IPv4 address with the required external system or internal team for allowlisting.

  6. Verify outbound connectivity by confirming that the allowlisted system accepts requests.

Note: The specific hostname format used in this process depends on your environment configuration and should match the pattern provided by Adobe documentation or support.

Dedicated egress IP address

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