MongoDB compatibility issues with AEM 6.5 service packs
Adobe Experience Manager (AEM) 6.5 environments running with MongoDB 5.0.21 alongside Service Pack 10 show incompatibility because the setup uses an unsupported database version. AEM 6.5 Service Pack versions support only specific MongoDB versions, and using higher versions disrupts alignment with the supported matrix. To resolve the issue, upgrade AEM or use supported MongoDB versions.
Description description
Environment
- Adobe Experience Manager (AEM) On-Premise, v6.5
- AEM Service Packs (SP9–SP17 and above)
- MongoDB (specifically version 5.0.21)
Issue/Symptoms
MongoDB 5.0.21 is being used with AEM 6.5 Service Pack 10, and there is a need to confirm if this combination is supported or if there are restrictions on the compatible MongoDB versions.
Resolution resolution
- Review the current AEM Service Pack version in your environment.
- Note that AEM 6.5 Service Pack 10 does not support MongoDB Enterprise versions 5.0 or later and AEM 6.5 SP9 through SP17 support only MongoDB versions 4.2 and 4.4.
- Upgrade to at least AEM 6.5 SP17 to use MongoDB Enterprise versions 5.0 or later.
- Plan an upgrade of AEM and/or MongoDB to ensure continued support and compatibility.
- Verify environment compatibility by checking the official Adobe support matrix.
Note: Always consult the latest Adobe documentation to confirm current compatibility details before making changes to your environment.
recommendation-more-help
experience-cloud-kcs-help-kbarticles