Intermittent GPG decryption errors during file load in Adobe Campaign Standard workflows
Intermittent errors occur when loading files using GPG decryption in Adobe Campaign Standard workflows. The issue is resolved by a fix applied to the instance container by TechOps.
Description description
Environment
- Adobe Campaign Standard (Production environment)
Issue/Symptoms
GPG decryption fails intermittently during file load steps in multiple workflows. Errors include messages such as:
- PGS-220000 PostgreSQL error: ERROR: COPY from stdin failed: BAS-010003 Unable to complete operation in current state. CONTEXT: COPY wkfXXXXXXXXXX_XXXX, line 2000001
- WKF-560005 An error occurred when processing the ‘gpg --no-tty --passphrase passphrase --recipient recipientName --decrypt “/usr/local/neolane/nl7/var/instance_mkt_prod1/workflow/wf-WWKFXXXX/fileTransfer/fileName.gpg”’ order (‘Load file New’ step)
- gpg: can’t connect to the gpg-agent: End of file
After resuming the workflow, the error does not reoccur and the file loads successfully.
Resolution resolution
Follow these steps to address the issue:
- Contact Adobe Campaign Support so that they reach out to TechOps to apply a fix to the instance container addressing intermittent GPG failures.
- Monitor affected workflows for recurrence of GPG decryption errors.
- Resume any impacted workflow if an error occurs; verify that subsequent runs complete successfully.
- Confirm resolution by ensuring no further GPG-related errors appear in workflow logs.
Note:
The fix is applied at the instance container level; specific technical details are not provided. If issues persist, further investigation may be required.
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