RDE page load fails with error 500-001 in AEMaaCS
In Adobe Experience Manager as a Cloud Service, a page load failure occurs in the Rapid Development Environment (RDE), displaying error 500-001 and blocking access to the author URL. This issue occurs when required bundles and health checks fail in the RDE environment. To fix this, reset the RDE while keeping mutable content and then reinstall the application.
Description description
Environment
- Product: Adobe Experience Manager as a Cloud Service (AEMaaCS) – Sites
- Tooling: Cloud Manager
- Environment type: RDE (Rapid Development Environment)
Issue/Symptoms
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Accessing the RDE author URL results in:
Error 500-001: Failed to load page. The page isn’t loading correctly. Please check your login and try again.
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Logs report an inactive bundle caused by missing OSGi package requirements.
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Health checks fail on required paths in the RDE environment.
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Timeout errors appear in logs related to bundle registration changes.
Resolution resolution
To restore access to the RDE environment, follow these steps:
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Install the latest RDE plugin for the Adobe
aio-cli. -
Reset the RDE environment while keeping mutable content by running:
code language-none aio aem rde reset --keep-mutable-content -
After the reset completes, reinstall your application on the RDE environment.
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Open the RDE author URL and confirm that error 500-001 no longer appears.
Notes: Resetting the RDE with the --keep-mutable-content option removes only the application code and related content under /apps and /libs, while preserving other mutable content.