Blank JSON summary after full sandbox import in AEP

Last update: Tue Apr 21 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

When you view the JSON file associated with an import summary for a full sandbox job in Adobe Experience Platform, the summary panel displays a blank page. This behavior occurs because artifact-level details are not persisted for full imports when the job fails before artifact processing begins, and the behavior aligns with current product limitations.

Description description

Environment

Adobe Experience Platform

Issue/Symptoms

The JSON file linked from the import summary displays a blank page.
No information appears after running a full sandbox import job.

Resolution resolution

Follow these steps to resolve this issue:

Treat the blank JSON import summary as expected behavior for full sandbox imports, especially when the import stops before artifact processing starts.
Confirm that the system records only minimal metadata and excludes detailed per‑artifact status in the summary JSON.
Take no further action because this limitation is by design and tracked as an enhancement request.
Repeat the full sandbox import to verify that the behavior matches current product functionality.

Notes: Full sandbox export/import operations target large-scale tasks and do not include detailed artifact-level reporting in the UI or JSON summaries. The system stores detailed information separately or omits it based on the job status and size.

recommendation-more-help

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