Campaign Classic: Exporting workflows causes instance crash
Exporting workflows in Adobe Campaign Classic causes the instance to crash during package creation. The web process becomes unresponsive and prevents the export from completing successfully.
To resolve the issue, clean linked deliveries and retry workflow export.
Description description
Environment
- Adobe Campaign Classic
- Workflow export using packages
Issue/Symptoms
- Instance crashes during workflow export operations.
- Web process becomes unresponsive during package creation.
- Export fails even when instance activity remains low.
- Workflow package does not generate successfully.
Root cause
The exported workflows included a large number of linked historical deliveries, which increased memory consumption during export and caused the instance to crash.
Resolution resolution
Try the following steps to resolve the issue:
- Identify the workflows selected for export and review their execution history to locate long-running workflows.
- Remove obsolete or unnecessary deliverieslinked to workflows.
- Retry the workflow export after cleanup and confirm successful package creation.
- Increase the RAM allocated to the instance if exports continue to fail under load.
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