Adobe Commerce entitlements don’t appear in Adobe Admin Console

Last update: Fri Mar 20 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

Adobe Commerce entitlements don’t appear or get managed through the Adobe Admin Console. This behavior is expected and doesn’t indicate a provisioning or licensing issue. Access-related errors occur when required Admin Console permissions are not assigned.

To resolve the issue verify Admin Console access permissions with your administrator.

Description description

Environment

Adobe Commerce
Adobe Admin Console

Issues/Symptoms

Adobe Commerce doesn’t appear in Admin Console
Unable to find Commerce under products or entitlements
Admin Console shows an access error during login
Required Admin Console permissions are missing

Root cause

Adobe Commerce entitlements are managed outside the Adobe Admin Console. The console doesn’t display Commerce as a product, and access depends on assigned permissions.

Resolution resolution

To resolve this issue, follow the steps below:

This is a general recommendation and may vary depending on your configuration:

Confirm that Adobe Commerce not appearing in Admin Console is expected behavior.
Contact your organization’s system administrator to verify Admin Console permissions.
Request access if your account doesn’t have the required permissions.
Contact Adobe Admin Console Support if access issues continue after verification.

Can’t submit Adobe Commerce Marketplace support requests via Admin Console or Experience League

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