Audience Agent not visible after enabling service in Adobe Experience Platform
The Audience Agent feature does not appear in Adobe Experience Platform even after the service is added. This issue is resolved by confirming legal agreements, validating permissions, and refreshing the user session.
Description description
Environment
Adobe Experience Platform
Issue/Symptoms
Audience Agent does not appear as an accessible feature in the platform interface after adding the service.
Resolution resolution
Follow these steps to resolve this issue:
- Confirm that all required legal agreements for enabling AI-driven features are completed and accepted by your organization.
- If any legal documents, such as a generative AI rider, are still pending, work with your Adobe account team to complete them.
- Sign in to the Admin Console and verify that the feature flag for Audience Agent is enabled for your organization.
- Review role assignments to ensure your user account has the required permissions to access AI Assistant and Audience Agent.
- After permissions are confirmed, clear your browser cache, as this step has resolved the issue in some cases.
- Sign out of Adobe Experience Platform.
- Sign back in and check whether Audience Agent appears.
- Verify that you can now access the feature as expected.
If the issue persists, share a screenshot of the Permissions UI and your legal agreement status with Adobe Support for further investigation.
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