Enable cache to avoid performance degradation
This article explains how to solve a slow site issue caused by certain Adobe Commerce cache types being disabled.
Description description
Environment
- Adobe Commerce on cloud infrastructure 2.2.x, 2.3.x
- Adobe Commerce on‑premises 2.2.x, 2.3.x
Issue/Symptoms
- Checkout page loads slowly and reduces overall site responsiveness
- Apdex values decrease in New Relic dashboards
- Site performance degrades during normal operations
Root Cause
Adobe Commerce cache types are being disabled.
Resolution resolution
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First, check the status of your Adobe Commerce cache, to see if this is the issue. For this, SSH to your environment and run the following:
php bin/magento cache:statusThis displays each cache type’s status (“0” disabled, “1” enabled). Or you can get this information in the
app/etc/env.phpfile. -
Investigate the disabled cache types. All Adobe Commerce cache types should be enabled, unless you received alternative guidance from Adobe. Third party extensions must not require disabling Adobe Commerce cache.
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If the investigation confirms that some cache types are disabled by mistake, enable them by running the following command for each cache type:
php bin/magento cache:enable <your_disabled_cache_type>
If there are concerns and/or questions whether a certain Adobe Commerce cache type can or should be disabled, contact Adobe Commerce Support.