Documentation

Audience exports to S3 destination stop in Adobe Experience Platform

Last update: Mon Feb 09 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

In Adobe Experience Platform, audience exports to a specific S3 destination stop unexpectedly, even though audiences appear active and shared within the platform. The issue is resolved by correcting the attribute mapping used for identity activation. To fix this issue, update the destination activation mapping to reflect attributes from the profiles.

Description description

Environment

Adobe Experience Platform

Issue/Symptoms

  • Audience exports to the designated S3 destination do not complete.
  • No identities are activated in recent dataflow runs for the affected audiences.
  • Dataflow runs show all identities excluded with a Records didn’t match attribute filters message.
  • The mapped attribute for identity activation does not match the actual profile attribute.

Resolution resolution

To fix this issue, follow these steps:

  1. Review the current destination activation mappings for the affected S3 destination.
  2. Identify the attribute currently mapped at the destination level.
  3. Examine sample profiles in Query Service from Profile Snapshot [ 1] to determine which attribute contains valid identity values.
  4. Update the destination activation mapping to reflect attributes from the profiles.
  5. Save and apply the updated mapping configuration at the destination level.
  6. Monitor subsequent dataflow runs to confirm that audience exports resume and identities are activated as expected.

Note: The issue occurs when there is a mismatch between the mapped identity attribute and the actual profile data structure; ensure that mappings reflect current profile schema attributes.

[ 1] Use the following query example as a base and fine-tune based on your own data:

SELECT *
FROM profile_snapshot_export_e23xxxxxx_3578_4xx1_bd72_xxxxxxx
WHERE
  segmentMembership[ 'ups'] [ '17abxxx-88xx-4xdc-a427-bx3d7cxxx']  IS NOT NULL AND
  segmentMembership[ 'ups'] [ '17abxxx-88xx-4xdc-a427-bx3d7cxxx'] [ 'status']  IN ('realized')
LIMIT 15
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