Uploading files to a subfolder in a contribution folder fails for Brand Portal users
Adobe Experience Manager (AEM) Brand Portal prevents file uploads to the New subfolder in a contribution folder when permissions aren’t properly assigned. This happens even if you have access to AEM and Brand Portal. To resolve the issue, assign the correct permissions and republish the contribution folder.
Description description
Environment
Adobe Experience Manager (AEM) Brand Portal
Issue/Symptoms
- The upload button doesn’t appear for Brand Portal users in the New subfolder of a contribution folder.
- Brand Portal users are unable to upload files at either the root level or within the New subfolder.
- Administrators can upload files without any issues.
- Adding Brand Portal Admin rights alone doesn’t resolve the problem.
Resolution resolution
Follow these steps to address the issue:
- Upload the Brand Portal user list in AEM using Tools
>Assets>Brand Portal Users. - Add the intended user to the contribution folder under the Asset Contribution tab in Properties before publishing.
- Assign appropriate permissions, such as
BrandPortal-Global-Admin, if standard admin rights don’t allow uploads. - Republish the contribution folder from AEM to Brand Portal after assigning users and permissions.
- Confirm the upload button appears and upload files successfully into the New subfolder.
Related reading
- Configure contribution folder in Experience Manager Assets in the AEM Brand Portal Guide
- Publish contribution folder to Experience Manager Assets in the AEM Brand Portal Guide
- Asset Sourcing overview in the AEM Brand Portal Guide
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