DocumentationExperience Cloud KCS

Webinar Attendance Not Updated Within 24 Hours

Last update: August 18, 2026

Description description

Webinar attendance still has not updated 24 hours after webinar was completed.

Resolution resolution

Sometimes Webinar providers can fail to update attendance to Marketo. To refresh the attendance information do the following:

  • Open the Webinar Program
  • Go to Event Actions -> Refresh from webinar provider

If this does not resolve the issue, please contact Support.

recommendation-more-help
experience-cloud-kcs-help-kbarticles