DocumentationExperience Cloud KCS

Smart List Filters Case-Sensitivity

Last update: August 18, 2026

Description description

Are Smart List filters that accept text values case-sensitive (e.g. First Name, Last Name)?

Resolution resolution

Smart list filters are NOT case-sensitive. For example:

  1. If you use the smart list filter ‘First Name is John’, it will return leads with First Name ‘John’ or ‘john’ with a lower case ‘j’
  2. Vice versa: If you use the smart list filter ‘First Name is john’, it will return leads with First Name ‘john’ or ‘John’ with an upper case ‘j’
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