DocumentationExperience Cloud KCS

ToutApp: How to Customize Call Outcomes in Salesforce

Last update: August 18, 2026

Description description

Customize call outcomes in Salesforce.

Resolution resolution

  1. Go to your Setup page in Salesforce

  2. Customize > Activities > Task Fields

  3. Click into Subject field

  4. From here, you can add/remove/re-order all the options

  5. Then, you will see this custom list in Tout when completing a call

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