DocumentationExperience Cloud KCS

Troubleshooting “Ouch! 500 Error”

Last update: August 18, 2026

Description description

You receive the following error:


"Ouch! 500 Error

Something went wrong.

We monitor this sort of thing, but if you are an authorized support contact, you should create a support ticket."

Resolution resolution

This can happen because of temporary network issues. Try out the following troubleshooting steps.

  1. Clear Browser Cache

  2. Try a different browser

  3. Try a different device

  4. Try a different internet connect (Hotspot/Tether from mobile)

If you still have any issue after trying all these steps, please contact Marketo Support for further assistance.

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