DocumentationExperience Cloud KCS

REST API Returning 611 Errors

Last update: August 18, 2026

Description description

Calls made to the REST API return response code 611 “System Error”.

Resolution resolution

Submit a Customer Support ticket with the following information

  • The full body of the REST API call including the endpoint being called
  • The full body of the REST API response
  • The date and time that the call was made

Customer Support will work to diagnose the root cause of the error and the reason a more identifiable error code is not being returned instead.

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