Unable to Access Marketo Instance

Description description

Users for your Marketo instance are unable to log into the instance.

Resolution resolution

Check your landing page URLs and email links. If these are also unavailable, your Marketo instance may be encountering an outage or your instance may have potentially been shut off. Check status.adobe.com to check for any recent outages or reach out to support directly for confirmation of either scenario.

In a deactivation scenario, Marketo Support can confirm whether your instance has been deactivated, but aren’t able to reactivate it.  In this situation, please contact your Marketo Account Representative to discuss the status of the instance and regaining access.