DocumentationExperience Cloud KCS

Leads Didn’t Receive an Email from an Engagement Program

Last update: August 18, 2026

Description description

Issue Description
Some leads received emails 1, 2, and 3 from an Engagement Program stream but didn’t receive email number 4.

Resolution resolution

Issue Resolution

  • Check if leads were still a member of the Engagement Program at the time Email 4 was sent.
  • Check if leads were removed from the Engagement Program before Email 4 was sent
  • Check if leads were moved onto a different stream within the Engagement Program before Email 4 was sent
  • Check if the Engagement Program has been turned off
  • Check if leads were paused from receiving content
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