Marketo Sales Insight Outlook plugin: Registration code invalid
Description description
Issue Description
Outlook plugin gives an install error: “Registration code invalid.”
Resolution resolution
Issue Resolution
This is normally caused by a faulty installation or problems with network connection to the Marketo validation servers.
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Check to see if you have the correct type. (i.e. if you have a 32-bit office then you have to get the 32-bit download or if you have the 64-bit then you need the 64-bit download. NOTE: Your Office may not be the same version as your operating system, so be sure to check the Office version specifically.)
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The activation code should be used only once.
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It should be used with the same email address that the code was sent to.
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If the installation does not work, check the mopi.logs for errors. The mopi.logs should be in C:\Program Files\Marketo\Marketo Outlook Add-in.
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You may need to uninstall and reinstall the plugin.
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If you are behind a firewall or vpn, these can occasionally interfere with the communication between the plugin and the Marketo validation servers. Retry the process on an alternate network such as a home network or a cellular hotspot.
If you are still unable to resolve the issue, please contact Marketo support.