Email Opens Not Showing in Activity Log

Email opens are linked to an individual asset. If a record is sent the same email more than once, only the first open activity will be recorded. If you are not seeing opens record for a record, search the activity history to confirm whether or not the asset has been opened previously.

Text-Only emails lack the tracking pixel used to determine whether an email is opened, so Text-Only emails will never show opens in the activity log. In Email Performance Reports, Opens will be backfilled by the report’s internal logic if the customer clicks a link in the Text-Only email. Otherwise, opens will not be recorded.

Similar to above, an email only gets tracked as “Opened” when the recipient downloads all the pictures in an email; if they fail to do so, that activity will not be logged.

If none of the above apply, it’s possible that the Open Pixel is getting blocked by a browser or email extension. “uBlock Origin” has been known to cause this behavior.