DocumentationExperience Cloud KCS

Error ‘Cannot unapprove program “program-name” is in use’ when trying to cancel a scheduled A/B test

Last update: August 18, 2026

Description description

When an A/B test is in scheduled state and you would want to cancel it. On clicking Unapprove Program, an error message shows up saying Cannot unapprove program -< program name> - is in use.

Resolution resolution

Within the program, go to the trigger campaign which references these assets in their smart list, for example

  1. ‘Program_1.Email_Asset_1’ used in ‘Open Emails’ trigger step in smart list
  2. ‘Program_1.Email_Asset_1’ used in ‘Clicks Link in Email’ trigger step in smart list

Remove asset references above within the smart list of the campaign, navigate to program and click Unapprove Program.

Root Cause:
This is due to the program asset being used in trigger campaigns within the program.

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