Smart list subscription is not delivered to the selected recipients
Description description
- You have set a new active smartlist subscription according to the steps shown in our official documentation however when the time comes for the smartlist subscription to be sent out - your recipients checked their inbox and confirmed that no report subscription email has hit their mailbox.
Resolution resolution
- Navigate to Admin
>Login Settings - Click Edit for Smart List Report Settings.
- Select NO to remove the requirement for a login to download reports.
Root Cause:
- If the Secure Subscription Admin setting is set to Yes, only people with access to the Marketo instance will be able to download the report.
recommendation-more-help
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