Status: “Running test…” A/B Test

Description description

A/B test in Email Program status is still showing “Running test…” and not all email variants were sent as expected.

Resolution resolution

To ensure the sample size qualified at least a minimum of the total variants of the A/B test.

For example, if you have a total of 6 records, a sample size of 34% will suffice for 2 records (1 for variant A and 1 for variant B).

Root Cause:
This can occur if the sample size selected is too small.

For example, if you have a total of 6 records, a sample size of 1% will not suffice for 1 record.