Unable to Add Authorized Support Contact

Description description

Authorized Support Admin unable to find a contact to add as Authorized Support Contact.

Resolution resolution

The contact will need to have logged in to the Community (nation.marketo.com) at least once for their profile to be created and recognized in the system.

“In order to appear on the list of available contacts, the user must have clicked Community (while logged into Marketo) at least once.”

Each User must access the Support Portal from your instance and set up their profile first.

This can be done by logging into your Marketo instance and either clicking on the Community button in the upper right-hand corner of your instance. The user will be brought to a page where they will need to pick their Username and fill in their First & Last name and then save.
Users will not show up in the list of available users to be added as Authorized Support contacts until these steps are completed.

https://nation.marketo.com/t5/knowledgebase/managing-authorized-support-contacts/ta-p/254341

Once the contact has logged in to the community, the authorized Support Admin should be able to see the contact to be added as an authorized support contact.