Unable to Abort a Triggered Campaign in Progress
Description description
You want to halt a trigger campaign from processing queued leads or a backlog for whatever reason. You find that you are unable to abort the trigger campaign while it is running.
Resolution resolution
The “Abort Campaign” function only works for batch campaigns. To stop leads from going through the flow of a triggered campaign, you would need to do the following:
- Deactivate the trigger campaign in the Schedule tab. This will prevent new leads from being queued for the campaign. This will not stop leads that have already been queued or are already in the middle of processing through the campaign flowsteps.
- Use a “Remove from Flow” step to remove existing campaign members from the flow. This can be done a few different ways.
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View Campaign Members
>Select All>Lead Actions>Special>Remove from Flow- If the leads are in a Wait Step, you can add a Remove From Flow step after the Wait Step in the trigger campaign
- Create a small batch campaign with a “Member of Smart Campaign” Smart List filter and a “Remove from Flow” flow step that specifies the trigger campaign you want to remove them from.
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recommendation-more-help
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