Adding New Field to MSD Custom Entity Sync Stuck on “Fieldname(syncing…)”
Description description
Issue Description:
When adding a new field to Dynamics Custom Entities Sync, the field just displays Fieldname(syncing…) and never actually syncs.
Resolution resolution
Issue Resolution:
The current workaround would involve the following:
- Disable the native sync in Admin
>Microsoft Dynamics>Disable Sync. - Navigate to the custom entity in Admin
>Dynamics Entities Sync>Click on the custom entity. - Remove all the dependencies associated with the custom entity.
- Disable the entity sync in the custom entity, as this will delete the custom entity table from the Marketo database.
- Refresh the schema by navigating to Admin
>Dynamics Entities Sync>Refresh Schema. This is to ensure all updates from Dynamics are present in the schema. - Re-enable the sync for the custom entity, including all the relevant fields to sync and select a filter and/or triggers as needed. This will recreate the table in the Marketo database.
If this is occurring on multiple custom entities, please complete one entities at a time or else the issue will recoccur.
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