Error single id enabled users cannot have their passwords reset

Description description

When trying to reset a user’s password under Marketo > Admin > Users & Roles, a popup error appears stating “Single id enabled users cannot have their passwords reset”.

Resolution resolution

Admins cannot reset passwords for universal ID enabled users under Marketo > Admin > Users & Roles. The universal ID user should reset their own password themselves, by clicking on “Forgot Password” in the Marketo login page.