Adding a Contact to a Salesforce Queue Creates a Duplicate Lead

Description description

When you ask Marketo to add a Salesforce contact to a lead queue, Marketo creates a duplicate lead in Salesforce and adds that to the queue instead.

The reason why Marketo creates a duplicate is because Salesforce queues can only have leads in them, not contacts.  If you try to add a contact to a queue, Marketo can either do nothing or create a duplicate lead and add that to the queue.  We opted for the duplicate.

If you want to prevent this behavior in your campaigns, use a filter on “SFDC Type is Lead” to limit the action to only leads

Resolution resolution

For technical assistance contact Marketo Engage Customer Support.